FAQs

ORDERING AND SHIPPING

What's in the box?

Each month, we feature a Canadian yoga brand. You'll receive 2-3 pieces of yoga and athletic wear in your size. 

Can I purchase a single box?

Yes, if you purchase the Monthly Subscription option and then cancel before the 15th of the next month, you will only be charged for one box. There are no contracts here. Easily cancel by emailing kristal@namastehbox.com. 

Can I purchase a subscription as a gift?

Yes! Gift subscriptions are available for 3, 6 or 12 month subscriptions. They are paid upfront and will not renew after the subscription period has completed. 

When will my box be shipped and order cut-off?

We cut our orders off on the 15th of each month and we ship between the 1st and 5th of each month. This means that orders received on the 16th of the month will be included in the following month's shipment (i.e. If you place an order on August 16th, your first box will be mailed out on October 1st).

You will receive a tracking confirmation once your box has shipped.

How much is shipping?

Shipping is $9.95 anywhere in Canada. 

Do you ship Internationally?

No. At this time we only ship to customers within Canada. 

When will my credit card be charged?

Subscriptions renew on or around the 15th of each month. There are no contracts here, you can cancel anytime. 

What payment methods do you accept?

We accept all major credit cards.

What happens if I don't receive my box?

namast'eh is not responsible for lost or stolen boxes. Please ensure that you address your box to a secure location. 

EXCHANGES

Can I exchange my items?

Here at namast'eh we order products specifically for our subscribers. As a result, we have a limited stock available for exchange. If an item does not fit, we will do our best to provide you with a different size when available, or another product within the same category (i.e. sports bras). 

We offer one complimentary exchange. Each additional exchange can be made for $9.95CAD. 

To exchange your items, please contact kristal@namastehbox.com with your request.

Can I return my items for a refund?

No, namast'eh does not issue refunds for boxes once they have been sent out. 

BILLING

When will I be billed?

You will be billed for your first box on the day that you place your order. Subscriptions renew on the 15th of each month (or the next business day). 

How do I cancel my subscription?

Members may cancel their subscription at any time; just do so before the 15th of the month. If it is after that, then the next month's box will be processed. We cannot provide refunds and/or stop shipments once the order process has initiated. To cancel, send an email to kristal@namastehbox.com. Three, Six and Twelve Month Pre-Paid subscription plans are non-refundable. 

ACCOUNTS

Where is my activation email?

Please check your junk mail for your account activation email. And please white-list us to ensure emails are delivered straight to your inbox.